When you think about customer service, can you recall a memorable one you had? If I told you I had such an experience at the California DMV, a great one at that, what would be your reaction?
Stand up, and sing along with Peter, Paul, and Mary:
How did you feel when you were singing? Inspired? Happy? Contemplative?
How many of you do your exercise while listening to music?
How many of you listen to music while driving?